If you want to return the electric bicycle without defective or damaged, we only accept return requests submitted within 30 days of delivery.
We will not accept return of bicycles without defective or damaged after 30 days.
The e-bike must have less than ten miles on the odometer, be free of any wear, dirt, dust, fragrance, or any other signs of use. And must be in the same packaging and condition that you receive it and must include all items that were inside the box (bike, charger, keys, kit, etc.).
We will charge 15% of the bicycle order as a processing fee, and you can only get a 85% refund of the total order price.
Purchased Products that have not yet shipped shall be subject to a 10% processing fee.
If you received a free shipping promotion, the promotion will be forfeited. You will be charged the original shipping fee and it will be deducted from your refund.
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