Canadian‑Shipped 🇨🇦 Find Your Ride in 60 Seconds →
Canadian‑Shipped 🇨🇦 Find Your Ride in 60 Seconds →
Street Rides provides free standard shipping on e-rides to most Canadian addresses. Remote, extended-area, or unusually difficult delivery locations may require an additional carrier surcharge. If a surcharge applies, we will contact you before shipment to confirm the charge.
For products and accessories shipping from within Canada, our usual delivery estimate is 3–12 business days in total from the date the order is placed. This total estimate includes our usual 3–5 business-day order processing period and carrier transit time. These estimates do not apply to products or accessories shipping directly from China or items with a different item-specific estimate.
Delivery estimates are not guarantees. Remote destinations, carrier disruptions, severe weather, freight scheduling, address problems, and unexpected inventory changes can affect delivery time. We will contact you if we learn that an item is unavailable or materially delayed.
Street Rides is a Canadian online dealer. Orders may be fulfilled by our manufacturer and distribution partners.
Depending on the product or accessory and stock availability, orders may ship from a local warehouse or directly from China. Products and accessories shipping from China may take longer to arrive. Processing and delivery times vary by item, shipping method and destination, and may be affected by international transport and customs clearance. Please contact us before ordering to confirm the shipping origin and current estimated timeframe. Delivery estimates are not guarantees.
We email tracking information after the carrier accepts the shipment. Large e-bikes, scooters, and other rides may travel by freight. Freight carriers may contact you to schedule delivery.
Please provide a complete delivery address and a telephone number where the carrier can reach you. If tracking has not arrived within five business days after your order, contact orders@streetrides.ca.
Standard shipping is free for most Canadian addresses. Carrier surcharges may apply to remote or extended-area postal codes. We do not present remote-area delivery as universally free when the carrier requires an additional charge. We will contact you before shipment if one applies.
Inspect the packaging and product when it arrives. Note visible freight damage with the carrier before accepting or signing whenever possible. If an item arrives damaged, incomplete, or incorrect, contact orders@streetrides.ca as soon as possible. Include your order number and clear photographs or video of the packaging, shipping label, damage, and product.
Lost-package and freight-damage claims may require a carrier investigation. Street Rides will coordinate with the carrier and manufacturer or distribution partner.
An order may be cancelled during the first 24 hours after it is placed. After 24 hours, cancellations are not accepted. Email orders@streetrides.ca with your order number during the cancellation window.
Eligible return requests must be made within seven calendar days after delivery. Approved customer-initiated returns are subject to customer-paid return shipping and a 20% restocking fee. Products must meet all eligibility and condition requirements.
Read the complete Refund Policy before requesting or shipping a return. Do not send a product without return authorization and the correct return address.
For assistance, visit Support or email info@streetrides.ca.