Canadian‑Shipped 🇨🇦 Find Your Ride in 60 Seconds →
Canadian‑Shipped 🇨🇦 Find Your Ride in 60 Seconds →
This page is the central return and refund policy for purchases made directly from Street Rides. A product-specific restriction disclosed on the product page or an applicable manufacturer policy may add requirements or make an item non-returnable.
You must request a return within seven calendar days after the order is delivered. The window starts on the carrier-recorded delivery date, not the purchase date.
Email returns@streetrides.ca with your order number, product name, reason for return, and supporting photographs when relevant. Items sent without authorization or to an unconfirmed address will not be accepted.
To qualify for an ordinary customer-initiated return, the product must be unused, unridden, undamaged, and in original factory condition. It must include the original packaging, manuals, keys, chargers, accessories, warranty materials, tags, and all other supplied components.
Signs of use include dirt or wear on tires, mileage, scratches, damage, missing components, altered wiring, or other evidence that the product was ridden or used. Products that do not meet the return conditions may be refused or receive an additional deduction.
Sale items, gift cards, products identified as final sale or non-returnable, and products outside the return window cannot be returned unless required by applicable law or handled as a verified defect or fulfilment error.
For an approved customer-initiated return:
We will provide the correct return destination after approval. The destination may be a manufacturer or distribution-partner facility and may differ from the original shipping location. The customer is responsible for secure packaging and the product until the authorized return facility receives it.
A delivery problem or possible manufacturing defect is not processed as an ordinary change-of-mind return. Contact us as soon as possible and provide your order number, serial number, photographs, video, and a description of the issue.
Street Rides will coordinate the appropriate carrier, manufacturer, or distribution-partner review. Manufacturer warranty coverage, replacement parts, repair, replacement, shipping responsibility, and other remedies depend on the applicable manufacturer policy and the verified circumstances.
A shipment refused for reasons unrelated to our error, or returned because of an incorrect or incomplete address, is treated as a customer-initiated return. The customer is responsible for the actual outbound and return shipping charges, including shipping that Street Rides originally provided at no charge, plus the 20% restocking fee.
An order may be cancelled during the first 24 hours after it is placed. After 24 hours, cancellations are not accepted. Send the request and order number to orders@streetrides.ca within the cancellation window.
We inspect authorized returns after they arrive. If approved, the refund—less applicable fees and deductions—is issued to the original payment method within 10 business days after inspection. Your financial institution may require additional time to post the credit.
If more than 15 business days have passed since Street Rides confirmed approval, email returns@streetrides.ca.
Contact returns@streetrides.ca before shipping any return. See Shipping & Returns for delivery information and Support for manufacturer-warranty assistance.