Carbo Returns

Bike Return:

You are eligible for a refund within 7 days starting from the day you receive your ebike. The bike must be returned in the original box. Freight cost for returned bikes is at the client expense. 

You are required to return your ebike in the same condition it was received and packed in its original packaging within 7 days following your ebike delivery. Once returned in our warehouse, the ebike will be subject to inspection and if deemed unsellable, has signs of heavy use or tear, or not in it’s original condition, it will be sent back at the customer's expense. 

If packaging is damaged upon arrival, please take photos and videos from as many angles as necessary to fully show the damage of the packaging and send us the photos and videos for review and guidance on how to proceed. If the box arrives damaged, do not open the box until we have advised you that is is OK to do so.