We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@emmo.ca. If your return is accepted, you can then start to arrange the return shippng. You are responsible for return shipping and providing a tracking number to us. Items sent back to us without first requesting a return will not be accepted.
The return packages must include all original items sent with the ebike. Ebikes missing keys, chargers, or battery will be refused at your expense.
On all return and exchange items, a restocking fee of 20% will be withheld from the refund amount unless Emmo Inc has agreed to another arrangement in writing. The cost of the item minus the restocking fee will be refunded once the product has been returned and is determined to be in new and unused condition. Restocking fees are 20% of MSRP not including Taxes, Freight/Shipping or PDI. If the ebike was paid by financing, you are responsible for any cancellation fees or penalties charged by the third party financing company unless Emmo Inc has agreed to cover the fees in writing. The financing loan agreement will only be cancelled after Emmo Inc has received and approved the returned product.
Emmo Inc will not accept any ebike or parts returns or exchanges out of the original packaging, without prior notice of the return or exchange, or outside of the 7 days limit and may reject any products at your expense. Emmo Inc is not responsible for any additional damage that may occur during return shipping.
