By Street Rides Research Team
This is the complete Gotrax battery, charger, tire, and error code reference for Canadian owners. Gotrax is one of the most searched electric scooter and e-bike brands in Canada. But when something breaks, finding the right part is harder than it should be.
We maintain 33 Gotrax products in the Street Rides catalogue. We cross-referenced every model's battery voltage, charger output, and tire size against Gotrax's official parts store and Amazon.ca listings. The result is the only Canadian-focused Gotrax repair reference that exists.
STREET RIDES REPAIR DATA SNAPSHOT
Source: Street Rides catalogue records and Gotrax parts store | Collected: May 2026
Editorial takeaway: The biggest obstacle for Canadian Gotrax owners is not finding the right spec. It is finding the part in stock and shipped to Canada at a reasonable cost.
Every Gotrax scooter and e-bike uses a lithium-ion battery pack. The voltage, capacity, and physical size vary by model. You cannot swap batteries between voltage tiers.
This table covers every Gotrax model currently sold through Street Rides or available on Amazon.ca in Canada.
| Model | Battery | Wh | Range | Replacement Cost (USD) |
|---|---|---|---|---|
| GXL V2 | 36V 5.4Ah | 194.4 | 19 km | $99 |
| Rival | 36V 5.4Ah | 194.4 | 19 km | $99 |
| Apex / Apex XL | 36V 6.0Ah | 216 | 24 km | $149 |
| XR Ultra | 36V 7.0Ah | 252 | 21 km | ~$149 |
| XRE Pro | 36V 10.0Ah | 360 | 30 km | ~$149-199 |
| Fusion (seated) | 36V 6.0Ah | 216 | 22 km | ~$149 |
| Astro | 36V 7.5Ah | 270 | 30 km | ~$149 |
| Eclipse Ultra | 48V 10.0Ah | 480 | 40 km | ~$199+ |
| Flex / Flex Campus Pro | 48V 10.0Ah | 480 | 40 km | ~$199+ |
| G6 | 48V 15.0Ah | 720 | 56 km | ~$199+ |
| GX3 (dual motor) | 50.4V high-capacity | 1000+ | 64 km | Contact Gotrax |
| Model | Battery | Wh | Range (PAS) | Removable? |
|---|---|---|---|---|
| CTI | 36V 7.8Ah | 280.8 | 25 km | Yes |
| EBE3 | 48V 10.4Ah | 499.2 | 80 km | Yes |
| EBE5 | 48V 10.4Ah | 499.2 | 65 km | Yes |
| EBE6 | 48V 10.4Ah | 499.2 | 88 km | Yes |
| R2V2 | 48V 10.4Ah | 499.2 | 64 km | Yes |
| CTI2 | 48V 14.0Ah | 672 | 80 km | Yes |
| CTI3 | 48V 14.0Ah | 672 | 95 km | Yes |
| F1V2 | 48V 10.4Ah | 499.2 | 64 km | Yes |
| F3V2 | 48V 14.0Ah | 672 | 98 km | Yes |
| F5 | 48V 13.6Ah | 652.8 | 97 km | Yes |
| S2 | 48V 10.4Ah | 499.2 | 64 km | Yes |
| Porter (cargo) | 48V 14.0Ah | 672 | 95 km | Yes |
TAKEAWAY: Most Gotrax e-bikes sold in Canada use 48V battery systems with 10.4Ah or 14.0Ah capacity. The CTI is the only current model on 36V. If you are replacing a battery, match the exact voltage and Ah rating. A 48V 10.4Ah battery will not work on a 48V 14.0Ah frame without verifying the connector and physical fit.
The charger must match your battery's voltage tier. A 36V battery system requires a 42V charger. A 48V system requires a 54.6V charger. These are not interchangeable. Using the wrong charger can overcharge cells, cause swelling, or create a fire hazard.
| Charger | Compatible Models | Charge Time | Parts Price (USD) |
|---|---|---|---|
| 42V 1.5A | GXL V2, Rival, Apex, Apex XL, G3 Plus | 4-5 hours | $25 |
| 42V 2.0A | G3, G4, G Pro, XR Elite, XR Ultra, Eclipse | 4-6 hours | $30 |
| 54.6V 3.0A | G6, Flex, Eclipse Ultra, 48V e-bikes | 4-6 hours | ~$40-50 |
| 42V 2.0A (e-bike) | CTI (36V e-bike models) | 4-5 hours | ~$30 |
| 54.6V 2.0-3.0A (e-bike) | EBE3, EBE5, EBE6, R2V2, F1V2, F3V2, F5, CTI2, CTI3, S2, Porter | 5-7 hours | ~$40-60 |
SAFETY WARNING: Never use a 54.6V charger on a 36V scooter. This will overcharge the battery cells beyond their safe voltage limit. Lithium-ion batteries that are overcharged can swell, vent gas, or catch fire. If your charger is lost or damaged, order the exact replacement for your model. Do not substitute.
TAKEAWAY: Write down your charger specs (printed on the charger label) before it fails. Most Gotrax chargers cost $25 to $50 USD. The 42V 1.5A is the most common and cheapest. If your model uses a 48V battery, you need the 54.6V charger class.
Tire type and size determine ride comfort, flat risk, and replacement options. Every Gotrax scooter sold in Canada currently uses pneumatic (air-filled) tires. That means flats are a real possibility, especially on Canadian roads with potholes, gravel shoulders, and winter debris.
| Model | Tire Size | Tire Type | Inner Tube Price (USD) |
|---|---|---|---|
| GXL V2 / Rival / Apex / Apex XL / XR Ultra | 8.5" | Pneumatic | $15-20 |
| Fusion | 8.5" | Solid (rear) | N/A |
| G4 / G5 / G6 / Eclipse Ultra | 10" | Pneumatic | $25 |
| GX3 (dual motor) | 11" | Pneumatic | Contact Gotrax |
| Flex / Flex Campus Pro | 14" | Pneumatic | ~$25-30 |
| Model | Tire Size | Tire Type |
|---|---|---|
| EBE1 | 16" | Standard |
| NANO | 14" | Standard |
| CTI / CTI2 / CTI3 / EBE3 | 27.5" | Standard (2.1" width) |
| Dolphin / EBE5 / EBE6 | 26" | Standard |
| R2V2 / F1V2 / F3V2 / F5 / S2 | 20" x 4.0" | Fat tire |
| Porter (cargo) | 20" x 4.0" | Fat tire |
TAKEAWAY: For scooter tires, the 8.5 inch inner tube is the most common replacement part. Canadian Tire, Amazon.ca, and local bike shops carry generic 8.5 inch scooter tubes that fit the GXL V2, Apex, and Rival. For e-bike tires, standard 27.5 inch and 20 x 4.0 inch fat tires are widely available at Canadian bike shops.
When something goes wrong, your Gotrax display shows an error code. The codes vary by model family. Here is the complete reference for every model sold in Canada.
| Code | Meaning | Fix |
|---|---|---|
| E1 | Communication failure | Remove console, clean connector with soft cloth. If that does not work, replace console. |
| E2 | Brake lever failure | Clean connector. Replace console if cleaning does not resolve. |
| E3 | Handlebar failure | Clean connector. Replace console if cleaning does not resolve. |
| E4 | Motor failure | Replace motor wheel assembly (~$70 USD for Apex). |
| E5 | Controller or body failure | Replace controller. If that does not work, the entire unit may need replacement. |
| Code | Meaning | Fix |
|---|---|---|
| 21E | Controller failure | Replace console. |
| 22E | Handlebar failure | Replace console. |
| 23E | Motor failure | Replace motor wheel assembly. |
| 25E | Brake lever failure | Replace console. |
| 30E | Communication failure | Replace console. |
| Code | Meaning | Fix |
|---|---|---|
| 2 | Handlebar failure | Replace console. |
| 4 | Motor signal failure | Replace motor assembly. |
| 5 | Brake lever failure | Replace console. |
| 6 | Motor blocking (wheel locked) | Replace controller and motor wheel. |
| 7 | Battery under-voltage | Replace battery and charger. |
| 8 | Battery over-voltage | Replace battery and charger. |
| Code | Meaning | Fix |
|---|---|---|
| E0 | Communication failure | Replace controller, console, and communication line together. |
| E1 | Current anomaly | Replace controller. If unresolved, replace motor wheel. |
| E2 | Handlebar failure | Replace console. If unresolved, replace controller. |
| E3 | Brake lever failure | Replace console. If unresolved, replace controller. |
| E4 | Overcurrent or MOS fault | Replace controller. If unresolved, replace battery. |
| E5 | Motor signal failure | Replace motor wheel. If unresolved, replace controller. |
| E6 | Locked rotor | Replace controller, then battery, then motor wheel (in order). |
| E7 | Battery under-voltage | Replace battery. If unresolved, replace controller. |
| E8 | Battery over-voltage | Replace battery. If unresolved, replace controller. |
| E9 | Motor over-temperature | Replace motor wheel. If unresolved, replace controller. |
| Code | Meaning | Fix |
|---|---|---|
| E02 | Brake issue | Adjust brake calipers. |
| E03 | Power assist sensor failure | Change speed setting or gear. Contact Gotrax support if error persists. |
| E06 | Cell under-voltage | Replace battery. |
| E07 | Motor failure | Replace motor or motor wheel assembly. |
| E08 | Handlebar failure | Replace handlebars. |
| E09 | Controller failure | Replace controller. |
| E10/E11/E12 | Communication failure (BMS) | Contact Gotrax support. Internal issue requiring return. |
| E13 | Headlight failure | Replace headlight. |
| Code | Meaning | Fix |
|---|---|---|
| Error 22 | Accelerator failure | Check accelerator cable. If normal, replace accelerator. |
| Error 23/24 | Motor issue | Check motor cable. If normal, replace motor. |
| Error 25 | Brake failure | Check brake cable. If normal, replace brake handle. |
| Error 30 | Display communication failure | Check display cable. If normal, replace display. |
IMPORTANT: If your Gotrax displays any error code, stop riding immediately. Do not attempt to override the error by power-cycling the unit and continuing to ride. Error codes indicate a component failure that can affect braking, motor control, or battery safety.
Note for EBE1, Alpha, Emerge, Endura, and Traveler e-bikes: These models use LED-only displays that cannot show error codes. If you experience problems with any of these models, contact Gotrax support directly or file a claim through their website.
Lithium-ion batteries lose capacity in cold weather. This is not a Gotrax-specific problem. It affects every e-bike and electric scooter on the market. But Canadian owners face this reality for 4 to 6 months of the year, so it deserves specific guidance.
TAKEAWAY: The single most expensive component on any Gotrax product is the battery. Proper cold-weather storage can extend battery lifespan by 1 to 2 years. That is $99 to $199 USD saved by following five simple rules.
Sometimes the cost of repair exceeds the value of the product. Here is a decision framework based on the actual parts prices from Gotrax's store.
| Part Needed | Typical Cost (USD) | Verdict |
|---|---|---|
| Inner tube (8.5" or 10") | $15-25 | Always repair. Easy DIY fix. |
| Charger replacement | $25-50 | Always repair. Plug and play. |
| Console/display | $42-59 | Repair if scooter is under 2 years old. |
| Motor wheel assembly | $70-100 | Repair if scooter cost over $400. Consider upgrade if under. |
| Battery (scooter) | $99-199 | Repair if scooter cost over $500. Compare to new model cost. |
| Battery + controller | $200-300+ | Usually replace. Total repair cost approaches new scooter price. |
The 50% rule: If the total repair cost exceeds 50% of the current replacement price of your Gotrax model, consider upgrading instead. For example, a GXL V2 that needs a new battery ($99) and controller ($50+) is approaching $150 in parts. A new GXL V2 costs about $400 CAD. At 37% of replacement cost, the repair still makes sense. But add shipping to Canada and the math shifts quickly.
TAKEAWAY: Tires, tubes, chargers, and consoles are almost always worth repairing. Batteries are worth replacing on mid-range and premium models. If you need both a battery and a controller on a budget scooter, it is usually better to upgrade to a newer model.
Gotrax is headquartered in Dallas, Texas. Their official parts store is at gotrax.com/collections/parts. Here is what Canadian owners need to know about sourcing replacement parts.
Browse Gotrax Models at Street Rides
This repair reference was compiled from the following sources:
What this guide does not cover: This guide covers identification and sourcing of replacement parts. It does not cover step-by-step installation instructions. For installation, refer to the Gotrax user manuals specific to your model or consult a local e-bike or scooter repair shop.
Research time: Approximately 12 hours of data collection, cross-referencing, and verification across 33 product records and 5 model families.
The Gotrax GXL V2 uses a 36V 5.4Ah lithium-ion battery (194.4Wh). The replacement battery costs about $99 USD from Gotrax directly. The compatible charger is a 42V 1.5A unit. Canadian owners should verify that shipping is available to their province before ordering parts from gotrax.com.
No. These scooters use chargers matched to their battery voltage. A 36V scooter needs a 42V charger. A 48V scooter needs a 54.6V charger. Using the wrong voltage charger can damage the battery or create a safety risk. Always match the charger to your specific model.
Most lithium-ion batteries in the lineup are rated for 500 to 800 charge cycles. With typical use, that means 2 to 4 years before capacity drops noticeably. Cold Canadian winters reduce cycle life faster. Store your battery indoors at 40 to 60 percent charge during winter months to extend its lifespan.
The company is based in Dallas, Texas. Their parts store (gotrax.com/collections/parts) ships some items to Canada, but availability varies. Many parts show as sold out. Canadian owners may face longer shipping times, customs duties, and limited support. Street Rides stocks select Gotrax models and can help with availability questions.
Error codes vary by model family. Common codes include E1 through E5 on the GXL V2 and Apex (communication, brake, handlebar, motor, and controller failures). The G5 and G6 use E0 through E9 codes. E-bike models like the EBE2 through EBE4 use E02 through E13. This guide includes the full error code reference for every model family.
It depends on the model. Most Gotrax commuter scooters (GXL V2, Apex, XR Ultra) use 8.5 inch pneumatic (air-filled) tires. The G5 and G6 use 10 inch pneumatic tires. The GX3 uses 11 inch pneumatic tires. Pneumatic tires give a smoother ride but require regular pressure checks and can get flats. No current Gotrax scooter sold in Canada uses solid tires.
Gotrax replacement battery prices range from $39 USD (GKS kids scooter, 25.2V 2.6Ah) to $199 USD (G4 scooter, 36V 10.4Ah detachable). Most adult scooter batteries cost $99 to $149 USD. E-bike batteries are more expensive. Add shipping to Canada, potential customs duties, and currency conversion for the total cost.
This guide is updated quarterly. Last update: May 19, 2026.
By Street Rides Research Team. Street Rides is an authorized Gotrax dealer serving Canadian riders from coast to coast. Visit streetrides.ca for current pricing and availability.
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