If you are unsatisfied with your purchase, Hiboy’s return policy allows you to return the product purchased on the Authorization channel within 30 days counting from the date of receipt the delivery package.
please contact us immediately by firstname.lastname@example.org for return address or return label. Customer need to responsible for the return shipping cost of the package returned by the customers themselves.
Once the returned item arrives back in Hiboy's warehouse for inspection, the refund or exchange process will begin.
All accessories and spare scooter parts (including seats) sold on hiboy.ca can not be returned.
|30 Days Return Policy||Return has to include all accessories?||Yes|
|Return requires original packaging?||Yes|
|When do we execute the refund?||Upon receipt of the return package (if the customer returns the product to our warehouse)|
|When do we execute the replacement?||Upon receipt of the return package (if the customer returns the product to our warehouse)|
|Refunds for delivery costs||1. For non-defective products/No-longer needed Products, buyer is responsible for return shipping costs. We will deduct the shipping fee CAD$50-CAD$200/pc when we are making a refund.
2.For defective products, Hiboy is responsible for return shipping cost.
|Refund time limit||We will not able to accept the full refund after 30 days. The refund would be 10%-50%, it depends on the actual problem and situation. Shipping fee can not be refunded.|
|Return RMA validity||
30 days (from the date the RMA was created)
A Return Merchandise Authorization (RMA) must be requested from Hiboy within 30 days from the date of receipt of shipment. To request an RMA, contact Hiboy Service Team at email@example.com.
Returns may be rejected at the customer’s cost if items do not meet the above requirements.
|Refund Terms||Quality issues||Accept exchange or return|
|Receive wrong goods||Accept exchange or return|
|Damaged or missing accessories||Provide photo to get the right accessories free|
|The package cannot be delivered or missing||Accept resend or refund after carrier's case opened.|
|The customer cancels the order before the package is shipped||Accept full refund|
|About refund difference price||
1.If a lower price is available on the Hiboy website due to promotional activities, Hiboy may not refund the price difference.
|The customer provides the wrong delivery address||
The customer needs to pay an extra $50-$100 for resend
|The customer refuses to accept the package due to non-quality issues or does not want the package||
We will deduct the shipping fee $50-$80 when we are making a refund or the customer needs to pay an extra CAD$50-CAD$100 for resend
|For different time periods||
1. Within 30 days: we will deduct the deliver shipping fee CAD$50-CAD80/unit and return shipping fee CAD$50-CAD80/unit when we are making a refund for non-defective products/No-longer needed Products.
2. 31-120 days: The refund would be 10%-50%, it depends on the actual problem and situation. Shipping fee can not be refunded.
3. Over 120 days: Refunds are not acceptable; We can help exchange for a refurbished one and will charge a certain balance depending on the use of the products.
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below: