Street Rides FAQ

Start with how you will use it: daily commute, short errands, trails, storage, cargo, or supervised family fun. If you are not sure where to begin, use the Street Rides product finder, then open the matching collection and product pages for current specs.

Check the product title, price, motor rating, claimed range, top speed, rider fit, weight limit, tire type, brake setup, shipping notes, return terms, warranty notes, and local riding rules. Product pages are the source of truth for current availability and specifications.

Yes. Use the product finder for a quick starting point, or contact us if you are comparing two or three models. Tell us the rider height, weight, route distance, hills, storage space, riding surface, and province so we can point you in the right direction.

Choose an electric bike if you want seated comfort, pedal assist, longer rides, cargo options, or better hill support. Choose an electric scooter if you want a compact ride for short pavement trips, transit connections, campus use, or easier storage.

Use your real round-trip distance, then add a buffer for hills, cold weather, rider weight, tire pressure, stop-and-go riding, and battery aging. Claimed range is useful for comparison, but real-world range is usually lower than lab-style claims.

For most riders, fit, brakes, tires, battery capacity, and support matter more than the largest motor number. Higher power can help on hills or rough routes, but it can also affect weight, rules, range, and where the product can be used.

Check standover height, seat height, handlebar position, rider weight limit, folded size if needed, and whether you can lift or store the ride safely. For e-bikes, see the E-Bike Frame Sizing Guide before buying.

Many standard pedal-assist e-bikes can be used without a licence or insurance when they meet local requirements, but rules vary by province and municipality. Check motor rating, speed limit, pedals, age rules, helmet rules, and your local bylaws before riding.

A common Canadian reference point is a 500W motor and a 32 km/h assisted-speed limit, but provinces and local authorities can add their own rules. Some higher-power, throttle-heavy, moped-style, dirt-bike, ATV, and go-kart products may be private-land or off-road products.

Electric scooter rules are local. Some cities allow scooters in bike lanes or paths, some restrict them, and sidewalk riding is often limited or prohibited. Check your municipality before riding on public roads, sidewalks, paths, or trails.

Usually no. Electric dirt bikes, go-karts, ATVs, and many kids ride-ons should be treated as private-property or approved off-road products unless the product and your local authority clearly allow another use. Always supervise young riders and use proper protective gear.

Helmet rules vary, but wearing a properly fitted helmet is the safe starting point for e-bikes, scooters, trikes, dirt bikes, ATVs, and kids rides. For higher-speed or off-road products, use protective gear suited to the riding area and rider skill.

Street Rides serves Canadian shoppers. Shipping details can vary by product, supplier, size, battery type, and destination. Check the product page and the Shipping Policy before ordering.

Inspect the box before opening it. Take photos if the packaging looks damaged. Confirm the model, charger, keys, accessories, manual, and visible condition before riding. If something is wrong, contact Street Rides quickly with your order number and photos.

Return terms depend on the product, supplier, condition, packaging, timing, and reason for return. Review the Refund Policy and any product-specific return notes before buying. Keep the original packaging until you are sure the ride is right.

Financing options may be available on eligible orders. See the Easy Financing page and review the terms shown at checkout before committing.

Many e-bikes, scooters, and ride-ons need some setup after delivery. This can include handlebar, pedals, seat, front wheel, fenders, racks, tire pressure, brake checks, and battery charging. If you are not comfortable with setup, use a qualified local bike or scooter technician.

Use the supplied charger, charge in a dry area, avoid extreme heat or cold, and do not store the battery fully empty for long periods. Read the product manual for the model-specific charging and storage instructions.

Start with the product page, manual, and order details. Then contact Street Rides with your order number, model name, photos or video of the issue, and a clear description of what happened. Some warranty or parts support may depend on the brand or supplier.

Use the Contact Us page or call the number shown in the site header. Include the product name, order number if you have one, your province, and the question you need answered.