Soutien

Street Rides provides Canadian pre-sale and after-sale support for electric bikes, electric scooters, and other electric rides.

24/6 email monitoring

Our team monitors support email 24 hours a day, six days a week. This means requests can be reviewed throughout the day and night on six days each week. It does not guarantee an immediate reply or a specific resolution time. Complex warranty, parts, freight, and technical cases may require information or approval from the manufacturer.

Email: info@streetrides.ca
Order and delivery support: orders@streetrides.ca
Returns: returns@streetrides.ca
Telephone: 1-778-234-0231

Include your order number when contacting us about an existing purchase. For technical or warranty cases, also include the product name, serial number, photographs, video, and a clear description of the issue.

Manufacturer warranty

Street Rides is an authorized Canadian dealer for the products it sells directly. Eligible products receive the applicable manufacturer’s limited warranty. Street Rides does not replace that warranty with different coverage.

Warranty duration, covered components, exclusions, labour, diagnosis, replacement parts, repair, shipping responsibility, and available remedies vary by manufacturer and product. The applicable manufacturer evaluates whether an issue qualifies under its warranty.

Street Rides will help document and coordinate an eligible warranty request with the manufacturer or Canadian distribution partner. Providing complete evidence at the start helps the manufacturer assess the case.

Technical help, service, and parts

We can assist with setup questions, troubleshooting, manufacturer communication, and sourcing available replacement parts. Parts availability, price, and delivery time depend on the manufacturer and product.

Street Rides is an online dealer, not a nationwide chain of physical repair shops. When hands-on service is required, we will help identify the manufacturer-approved next step where available. Independent repair providers decide which products they accept, and local labour or transport charges may apply unless the manufacturer confirms coverage.

Before contacting support

• Stop using the product if the issue may affect safe operation.
• Do not open the battery or alter electrical components.
• Keep the packaging until you have inspected the product.
• Record the serial number and retain proof of purchase.
• Send clear photographs and short videos that show the issue.

Policies

See Shipping & Returns for delivery estimates and Refund Policy for return eligibility, costs, and refund timing.